We offer three shipping options for your convenience.
Feel rest assured - for our standard shipping options we pack with plenty of dry ice in a high quality shipping cooler that holds in the low temperatures to ensure you receive a frozen product.
Frozen Orders (Shipped Monday & Tuesday)
Please note: The majority of our frozen orders are shipped on Monday and Tuesday of each week. For most midwest and west coast shipments we occasionally ship Monday-Wednesday. If your order is placed outside of this time frame, it may be held for shipment until the following Monday. If we cannot guarantee a timely delivery then we will hold til the following Monday. Exceptions will be made for Holidays as well as Two-Day and Overnight orders.
Non-frozen items (Shipped Monday – Friday).
Please keep in mind that delivery time frames are estimates and are subject o carrier schedules, weather delays, etc.
Our standard packaging for all frozen products includes a custom made insulated cooler/shipping container in combination with Dry Ice. This packaging combination ensures your order arrives frozen and in excellent condition. All non-frozen items are shipped in certified corrugated cardboard boxes that have passed both the Mullen Test and the Edge Crush Test to ensure your order arrives safely.
Please email us if you have questions regarding shipping policies, delivery schedules or pricing. We're here to help!
Sorry, we cannot deliver frozen products to A.P.O. and F.P.O. addresses. We'll gladly deliver to rural routes with complete addresses and telephone numbers. Due to import/export restrictions, we are unable to ship our products outside of the United States at this time.
Please check all shipping addresses carefully. As we are shipping perishable goods, we cannot guarantee the condition of the package if our delivery service has to reroute the cooler. We guarantee delivery only to the addresses we are provided; which are confirmed on the order acknowledgement.
We request your email address at the time your order is placed so an order acknowledgement can be sent for your review. Please contact us immediately if there is an error with your order. At New Mexico Chile & Import Co., your complete satisfaction is our top priority.Thank you for shopping with us & enjoy your Chile!